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ITIL-4-Specialist-High-velocity-IT Sample Questions | ITIL-4-Specialist-High-velocity-IT Practice Exam Fee

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 2

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 5

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which is the MAIN reason for service providers to encourage feedback on service provision?

A. To allow the service consumer to identify potential super-users
B. To allow service consumers to compare service providers
C. To establish which user communities are providing most value
D. To provide sources of continual improvement of services and practices

Answer: D

NEW QUESTION # 53
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

A. To forecast the costs of delivering services
B. To prioritize resources for the most active user groups
C. To identify inefficiencies in service delivery
D. To plan how to influence and support demand for services

Answer: D

NEW QUESTION # 54
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 55
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
B. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
C. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
D. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations

Answer: D

NEW QUESTION # 56
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

A. Analyze the patterns of business activity
B. Prioritize internal employee complaints
C. Implement a customer satisfaction survey
D. Develop a new onboarding strategy

Answer: A

NEW QUESTION # 57
......

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